Provisioning Manager
Airtel Africa
VerifiedFull-timeSalary not disclosedApply by 2 Nov
Dar es salaamPosted 1 day ago
Project Management · Prepare for this field →Description
Process Management
Process Improvement
Project Management
Process Compliance
Billing
- Post paid adjustment management
- Initiate Prepaid Number Management System (NMS)
- Aligning all the activities of post-paid provisioning to improve customer satisfaction
- Innovate new customer friendly activation strategies through technology
- Reviewing the operational KPIs of Partners/trade excellence
Process Improvement
- Benchmark the internal processes with the best practices
- Identify opportunities for improvement
- Suggest practices which would help the vertical to achieve desired business results
- Set-up control-points and Triggers for Internal Control and Compliances
- Track adherence to processes and business guidelines
Project Management
- Planning & project management for all projects in the vertical form on Post paid and prepaid Provisioning
- Coordinate with the different project leaders across functions.
Process Compliance
- Set-up control-points and Triggers for Internal Control and Compliances
- Track adherence to processes and business guidelines
- Sharing daily MI on daily failures and mismatches across system
- Reduce Customer complaints on Post paid and prepaid Provisioning
- Plan & implement a robust complaint management system at the Circle
- Analyze customer complaints process wise and design action plans for process improvement and influence the respective process owner for change
- Ensure 100% customer resolution to request raised by the customers and close loop the same within set SLA
- Work with other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone (for reduction in time to activate and error free provisioning).
Billing
- Oversee the end-to-end billing process for the enterprise customer portfolio, ensuring accurate and timely invoice generation
- Monitor billing cycles and ensure invoices are issued within agreed service timelines
- Investigate and resolve billing discrepancies, disputes, and customer queries in a timely manner
- Perform regular billing reconciliations to identify revenue leakages, missed charges, or overbilling risks
- Manage credit notes, billing adjustments, and account corrections in line with company policies.
Requirements
- Graduate / PG. Operations background with MBA is most desirable
- 7 yrs relevant working experience. Minimum 4 years in telecom/BPO must
- Extremely capable of leading senior cross functional team.
- Sensitive to all the balance score card attributes
- Very good interpersonal skills
- Very High on innovation capability
- Extremely organized and efficiently on time management
- High on result orientations
- High leadership capabilities
How to Apply
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About Airtel Africa
Airtel is a major telecommunications and mobile money services provider operating across 14 countries in Africa, offering voice, data, broadband, and financial services. In Tanzania, Airtel Tanzania functions as a leading mobile network operator headquartered in Dar es Salaam.